Xtreme Gravel Gear 'We Got You' Warranty
When investing in Xtreme Gravel Suspension, you're choosing gear built to handle real-world conditions. We stand behind our products with a limited 3-year / 50,000 km warranty, giving you peace of mind from the moment you install.
Activate Your Warranty
To make your warranty valid, you must register your purchase. It’s easy:
• Go to our Warranty Registration Page: warranty-registration
• Scan the QR code on your 'We Got You' Warranty card in the box and complete the form
To ensure the best possible support and outcome for any warranty claims, we recommend registering your product promptly after purchase.
Coverage Summary
First 18 Months / 30,000 km: We’ll repair or replace defective parts due to manufacturing issues—parts are free, but labour is not included.
Next 18 Months: We’ll continue to back you with replacement parts at cost. (Labour, shipping, and associated costs not covered.) Coil Springs: We’ll fully replace any coil spring that sags, breaks, or fails under normal conditions during the warranty period. Misuse or improper installation voids this coverage.
Coil Springs:
We’ll fully replace any coil spring that sags, breaks, or fails under normal conditions during the warranty period. Misuse or improper installation voids this coverage.
What’s Not Covered
• Incorrectly installed parts or those installed by non-certified mechanics or Non Authorized Fitment Center
• Parts that are not road-legal or compliant with steering/suspension regulations
• Parts purchased from unauthorized dealers or sources
• Goods that are unwanted or incorrectly chosen
• Damage from sand, rocks, saltwater, or tool mishandling
• Impact damage including bends, dents, or crushed parts
• Scratches, dents, or damage to shocks or springs caused during installation
• Any damage to other vehicle parts resulting from installation
• Products that have been altered or modified in any way
• Normal wear and tear
• Use of non-Xtreme Gravel Gear strut or coil spacers
• Incidental or consequential damages (including vehicle downtime or lost profits)
• Use of impact tools or rattle guns instead of hand tools
• Shipping, freight, and labour costs for warranty replacements
• Components used in racing, competition, or off-road events
• Installation costs or damage to related components
• Compliance issues with roadworthiness or certification due to lifted suspension
Ride Quality & Performance Expectations
Suspension performance and ride comfort are inherently subjective and may vary depending on vehicle setup, load, driving style, road conditions, and customer expectations.
Xtreme Gravel Gear shock absorbers are engineered and tested to meet stated design specifications. However, dissatisfaction based on ride feel, comfort, firmness, or driving characteristics does not constitute a product defect.
Warranty claims will not be accepted for shocks that are functioning as designed but do not meet an individual customer’s ride quality expectations.
Xtreme Gravel Gear is happy to provide setup advice where applicable; however, setup guidance does not imply a guarantee of ride comfort or suitability for individual preference.
Important Notes
Body Lifts: We do not recommend combining suspension kits with body lifts. These setups may compromise handling and vehicle safety.
Safety First: Ensure all installations are performed by a qualified mechanic. A post-install check at 1,500 km should include wheel alignment, torque check, brake and steering inspection, and speedometer calibration.
Know Your Manufacturer Warranty: Installing aftermarket components may affect your vehicle manufacturer’s warranty. Always review your OEM terms before fitting.
Liability Disclaimer: Xtreme Gravel Gear is not liable for injury, vehicle damage, or legal compliance issues resulting from incorrect use, modification, or non-certified installation of its products